Privacy Policy

We never share potentially dangerous information. We stand by our no-spam policy.

What information do we collect?

We collect information from you when you register on our site or fill out a form. Any data we request that is not required will be specified as voluntary or optional. When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously.

The information we may collect includes, without limitation:

  1. Contact data, such as: IP address, Email addresses, Phone numbers, Text notes about customers entered by end users, Related customers and organizations, Business addresses, Titles/Positions, and other similar contact data.
  2. Metadata and data for interactions, such as: Email addresses and names of participants, Email headers that contain Personal Data, Metadata of emails (times sent, etc.) that are linked to Personal Data, Metadata about calls and meetings (timing, participants, etc.) that are linked to Personal Data, Structured data stored by Company about Data Subjects, including text notes about Data Subjects that contain Personal Data, and structured data about Data Subjects (e.g. columns and "magic columns") that contain Personal Data

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • We provide customer relationship management services to you. We process personal data as necessary to perform these services. In addition to storing and retrieving data, we carry out necessary processing to generate reports and insights of your interactions with your customers on your behalf
  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our service based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service and support needs)

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. If you turn off cookies, you may still access the streak.com site and learn about the product, but using the Streak Chrome extension requires cookies in order to connect with your Gmail account.

Where do we process data?

We locate our data centers in the United States and by utilizing our services, you expressly instruct us to process personal data within the United States and consent to its processing in accordance with this privacy policy.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personal information except in accordance with this policy. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We use sub-processors to provide us with some services that are necessary to provide the features of our website. Those subprocessors and the services they provide are listed below:

  • Google Group: Cloud Platform and Analytics
  • Customer.io: Notification and Messaging Services
  • Heap Analytics: Mobile Analytics
  • Zapier: Customer Automation and Integrations
  • Reply.io: User Education Messaging
  • Typeform: Onboarding and Feedback Collection
  • Algolia: Search Services
  • Periscope Data: Analytics Processing
  • Rollbar: Error and Feedback Collection
  • Profitwell: Revenue Measurement

Data Retention and Data Subject Rights

If you are an EU citizen and you wish to request that we a) identify the personal information we have about you; b) delete the personal information we have about you; or c) exercise any other data subject right you may have under applicable law, please email us at privacy@streak.com and we will work with you to comply with your request as legally required.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

EU Residents

Streak processes personal data only on documented instructions from the controller, including with regard to transfers of personal data to a third country or an international organization, unless required to do so by Union or Member State law to which the processor is subject; in such a case, the processor shall inform the controller of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest;

Streak ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

Streak takes Technical and Organizational measures in accordance with Article 32 of the GDPR

Streak respects the conditions referred to in paragraphs 2 and 4 of Article 28.3 of the GDPR for engaging another processor;

Streak will use commercially reasonable efforts, insofar as this is possible, for the fulfilment of the controller's obligation to respond to requests for exercising the data subject's rights laid down in Chapter III of the GPDR;

Streak assists the controller in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of processing and the information available to the processor;

Streak will, at the choice of the controller, which should be exercised via the Service or by emailing the choice to privacy@streak.com, delete or return all the personal data to the controller after the end of the provision of services relating to processing, and will delete existing copies unless Union or Member State law requires storage of the personal data;

Streak will make available to the controller all information necessary to demonstrate compliance with the obligations laid down in Article 28.3 of the GDPR and allow for and contribute to audits, including inspections, conducted by the controller or another auditor mandated by the controller.

Your Consent

By using our site, you consent to our privacy policy. If you do not consent to the collection and processing of the information required to be processed, we are unable to provide you with our service, and you should not use our site.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

Feedback

If there are any questions regarding this privacy policy you may contact us using: support@streak.com

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