Improve Support Using Gmail
Leverage Existing Email
Streak is a tightly integrated extension of what you do in Gmail everyday. We add functionality without changing what you love about Gmail.
Save time and money by using Gmail instead of maintaining an external system. You’ll never need to train a new team member how to use your Support system.
Automate Your Responses
Dominate Your Most Asked Questions
Snippets fill out full emails (subject included) to commonly asked questions with a simple key command.
Share Your Best Answers
All collaborators have access to the same library. Snippets are editable, so you can continuously refine and improve your Support responses as a team.
View a Customer's Full History
Understand Who You’re Talking With
Access the full support history of a customer. Know if you’re talking to a long time customer experiencing having their first issue or a frequent user of Support.
Easily Share Email and Files
Read email from other departments even if you aren’t on the original email (dependent upon your Permission Role). Quickly access the contract to check the service tier.
Keep Support Front and Center
Pin to the Top of Your Inbox
Stay up to date with your support queue by placing the incoming issues at the top of your email.
Create a custom view to filter for key clients or significant bugs and be alerted to items that require your immediate attention.
Mail Merge from your Support Queue
Mass Mail All Users Affected by the Same Issue
Website down? Shipping affected by a tornado? Efficiently communicate to a large group with just one email.
Personalize Your Support Message
Templates create a personal connection with your users by inserting the appropriate name, company, title, or custom text.
Beautiful Support Analytics
Take control of Support so you can answer questions before they’re asked. Track of how long it takes for a support request to be closed.
View Individual Contributors
See which support representative is crushing the support queue.
Improve Support in Under a Minute
It will take you longer to read this than to install Streak.
Pre-built Support Pipeline
While Streak is customizable to your process, we already set you up with an thoughtfully put together Support Pipeline. What can we say, we’re as passionate about great Support as you are.