Streak is a tightly integrated extension of what you do in Gmail everyday. We add functionality without changing what you love about Gmail.
Save time and money by using Gmail instead of maintaining an external system. You’ll never need to train a new team member how to use your Support system.
Snippets fill out full emails (subject included) to commonly asked questions with a simple key command.
All collaborators have access to the same library. Snippets are editable, so you can continuously refine and improve your Support responses as a team.
Access the full support history of a customer. Know if you’re talking to a long time customer experiencing having their first issue or a frequent user of Support.
Read email from other departments even if you aren’t on the original email (dependent upon your Permission Role). Quickly access the contract to check the service tier.
Stay up to date with your support queue by placing the incoming issues at the top of your email.
Create a custom view to filter for key clients or significant bugs and be alerted to items that require your immediate attention.
Website down? Shipping affected by a tornado? Efficiently communicate to a large group with just one email.
Templates create a personal connection with your users by inserting the appropriate name, company, title, or custom text.
Take control of Support so you can answer questions before they’re asked. Track of how long it takes for a support request to be closed.
See which support representative is crushing the support queue.
It will take you longer to read this than to install Streak.
While Streak is customizable to your process, we already set you up with an thoughtfully put together Support Pipeline. What can we say, we’re as passionate about great Support as you are.
Try Streak free for as long as you want. It takes seconds to install. And because you already know how to use Gmail, you’ll master Streak in minutes.