Streak is a CRM built on Gmail. We’re a remote-first team of 30 people across North America. We’re growing, very profitable, and our customers love us. We’re currently in the ‘goldilocks’ zone with product market fit, real revenue, and a flat internal hierarchy. You’ll have ownership over how you can best help the accounts you’re working with and will be their advocate internally.

Streak has a strong book of small and medium size business users. We help setup CRM and business systems for teams without dedicated IT support. Often our users are migrating off of a spreadsheet or pen and paper and to a full CRM for the first time.

About the role

You will focus on teams in the SMB vertical. You’ll be working with these teams once they’re implemented to provide continual support to them, answer their “how-to” and “best-practice” questions and inform them of new features that might be pertinent to their workflows. You’ll work to not only build relationships with these teams, but also build internal success processes so we can scale our efforts.

You likely won’t be able to meet with all of these teams in a 1:1 basis, so, in tandem with the rest of the customer team you’ll also work to develop and run new initiatives, like Streak Classes, that allow us to scale our reach to hundreds and thousands of teams in a 1:many fashion.

In addition to your base compensation, part of your compensation will be a bonus % that will be based on the health of the teams you’re working with at Streak.

Your strengths

1. Motivated → You’re eager to jump into a full day of calls, excited by the chance to assist users in becoming familiar with Streak.
2. Naturally curious → you excel at asking good questions to learn how different businesses work and what problems Streak needs to solve for our users
3. Love to meet new people → you’ll be the face of Streak for many of our customers.
4. A way with words → you know how to break down complicated software questions and explain them verbally or in writing
5. Like working face to face → you are energized by spending most of the day working live with other humans via video calls.
6. Resiliency → you are tough, power through setbacks, and thrive via intrinsic motivation. You know that working on hard problems means more failures than successes.
7. Product-minded → you’re passionate about helping to build high quality software. Eager to improve Streak and unafraid to defend your ideas with data, customer feedback and conviction.
8. Process-oriented → you’ll be working with many similar users at a similar time in their user journey. When you find something that works you’ll think about how to implement it into a process so that we can scale it to even more users.

How we work

When we said Streak is in the goldilocks zone, we meant it. Working at Streak means you’ll have resources to accomplish big goals.

Our team works with individual autonomy and minimal hand holding. You’ll be working on problems that are still at least partially unsolved and require novel approaches. Our customer team meets twice a week to share learnings and talk through where we are currently stuck.

More about Streak

Streak frees small and medium sized business users from switching between their email, where all their work actually gets done, and the tools they are forced to use to manage that work (like Salesforce). We recognize that sales, hiring, partnerships, fundraising all happens in your inbox - so we’re building a meta layer on top of email that lets your team push these processes forward.

Streak is a growing, but more importantly, profitable company. Because of this we have the best of both worlds - nimble enough to have growth opportunities like a startup. But we're not under the gun to raise a round in 9 months or die, so we can focus on building a foundation and a company that works for the long-term.

Join us

We hope the detail in this doc gave you a good sense of who we are and what we’re working on. Our goal was to make it an efficient use of your time. If you found yourself nodding along while reading, we’d love to hear from you. Our interview process is a little non-standard, but we think it gives a good sense of what working at Streak is like.

Namely: we skip the phone screen in lieu of a Loom video introduction and also offer a paid project. The first step is to hit Apply above and send us your into Loom!