Success

Work with great people, solve hard problems for our customers

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Streak for gmail team career photoStreak for gmail team career photoStreak for gmail team career photoStreak for gmail team career photoStreak for gmail team career photo

How we work

and the values we stand by

Everyone has a voice

Our team runs as a meritocracy so to be excellent we need everyone’s ideas.

Be an expert, or know who to ask

We bridge the broader Streak team with our user base. Our users trust us to be product experts, and the product team trusts us to be user experts.

Be helpful

Got a question about G Suite or need a restaurant recommendation in SF? It doesn’t have to be about Streak, we all naturally love to help anyway we can.

Be curious

We always ask why (and keep asking) until we understand the root cause of our users' problems. See the Toyota Production System. Every conversation is a chance to bring insights back to the product.

Our Tools

Being human at scale

We use modern tooling to help scale with our user base while still providing a human touch in our interactions.

Streak

We service Streak customers by using Streak - there is no substitute for dogfooding. We're both product experts in what we teach customers and in the feedback we give to the product team.

Intercom

Realtime chat lets us give our most valuable customers white glove treatment. We scale that with an in app knowledge base.

SQL & BigQuery

We're data driven when it comes to scaling help for our entire user base. Analyzing user behavior in Streak helps us prioritize our efforts.

Meet the team

Andrew Stewart

Head of Customer Success

Andrew led the Tradeshow Success Team at DoubleDutch before joining Streak and building out our Success and Support teams. He’s an extremely hands-on manager (he still jumps in the support queue) and knows every nuance of Streak, but his biggest interest is enabling his teams to succeed and grow. Over the last four years, he’s become the face of Success for many of us and our customers. He’s done this by ensuring everyone has the right tools to succeed: asking good questions, providing honest feedback, and encouraging ambition. He’s a champion for his team and our users.

Adriana Soliz

Customer Success Manager

Andrew Stewart

Head of Customer Success

Josh Johnson

Customer Success Manager

Sara Eichelberger

Customer Success Manager

Timothy Hudson

Customer Support

Hayden West

Customer Success Manager

Weston Ludeke

Customer Support

Brita Ulf

Customer Success Manager

Justine Delgadillo

Customer Success Manager

Success

We respond to every applicant, so you’ll never be left in the dark

Don't see something that fits?

Send us an email and let's have a conversation

Success hiring process

1

Apply

hear back within 2 days

We personally look over every applicant and respond to everyone no matter what.

2

Intro call

hear back within 24 hours

60 minute call for us to get to know each other and make sure there’s high level alignment for what we’re both looking for.

3

Onsite interview

hear back within 3 days

Full day of comprehensive interviews with multiple team members and plenty of time to ask questions about the company and team.

4

Receive offer & get to know the team

30 minutes with the founders to chat about the offer, benefits, and any questions you have. Afterwords, get dinner or drinks with the team so you can better visualize working at Streak.

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