Support Specialist (Remote)

FULL TIME|
Remote (North America)

Support Specialist (Remote)

FUll timE|
Remote (North America)

Streak is looking for a creative and empathetic person to join our Customer team. It’s our team’s goal to delight, educate, and help our users utilize Streak to its full potential. The Customer Support role is an entry level position that will act as the first (and often last) point of contact for our users.

You will become a product expert in Streak and the ultimate source-of-truth for our users. You will help new users get started with Streak, answer inbound best practice (‘how to’) questions, explain billing mysteries, and troubleshoot technical issues. Beyond working directly with users you will be encouraged to identify and pursue projects that improve the customer experience in meaningful ways, like creating documentation or testing new features (and, all of the projects we haven’t thought of yet).

After onboarding, you’ll join our high volume team (50 chats/emails per day) explaining complex topics and creating solutions.

What you’ll achieve:

  • Become an expert at using Streak and understand common workflows for CRMs
  • Delight our users in every step of their journey with Streak via chat and email
  • Liaison and work cross-functionally with the Product, Engineering, and Sales teams to advocate for our customers
  • Analyze our interactions with customers to help us become more efficient and delightful

About you:

  • Genuine passion for making people feel understood and helping them move forward
  • Strong, confident, and clear written and verbal communication
  • Clear sense of career goals
  • Enjoy learning and diving deep in the details on new topics
  • Interest in the customer experience. This position is a perfect way to craft and hone your skills in delighting customers. You want to grow in this dimension and become an expert in helping users achieve their goals
  • Have empathy for everyone. You will need to empathize with users who might have less tech experience as well as empathize with the engineering team who may not have enough information to solve a problem
  • Strong work ethic and an attention to detail

It’d be nice if you have:

  • Experience and proficiency with software like Streak, G Suite, Intercom, Zendesk, Front, GitHub, Zapier, or APIs more generally
  • A history of increasing responsibility

New Vancouver Office!

Streak's first distributed engineering office

Success

 at Streak

Work with great people, solve hard problems for our customers

We’re committed to you

We are all about building a fantastic culture and a diverse team

Excellent benefits

More than just matching tech giants, we care about benefits that our team actually love

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Success hiring process

1

Apply

hear back within 2 days

We personally look over every applicant and respond to everyone no matter what.

2

Intro call

hear back within 24 hours

30 minute call for us to get to know each other and make sure there’s high level alignment for what we’re both looking for.

3

Take home exercise

A short take home exercise so we can assess your writing skills and ability to explain complex concepts.

4

Onsite interview

hear back within 3 days

Full day of comprehensive interviews with multiple team members and plenty of time to ask questions about the company and team.

5

Receive offer & get to know the team

30 minutes with the founders to chat about the offer, benefits, and any questions you have. Afterwards, get dinner or drinks with the team so you can better visualize working at Streak.