Streak is looking for a creative and empathetic person to join our Customer team. It’s our team’s goal to delight, educate, and help our users utilize Streak to its full potential. The Customer Support role is an entry level position that will act as the first (and often last) point of contact for our users.
You will become a product expert in Streak and the ultimate source-of-truth for our users. You will help new users get started with Streak, answer inbound best practice (‘how to’) questions, explain billing mysteries, and troubleshoot technical issues. Beyond working directly with users you will be encouraged to identify and pursue projects that improve the customer experience in meaningful ways, like creating documentation or testing new features (and, all of the projects we haven’t thought of yet).
After onboarding, you’ll join our high volume team (50 chats/emails per day) explaining complex topics and creating solutions.
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