Support Specialist

FULL TIME|
San Francisco

Support Specialist

FUll timE|
San Francisco

Support Specialists own the relationship between our community and Streak. They’re responsible for troubleshooting technical issues, fixing basic account needs, and delighting our users through every step of their journey.


Our ideal candidate will have empathy and patience with customers and is well acquainted with technology. They have experience solving technical problems for themselves and others, and demonstrate a philosophy of continuous improvement.

Responsibilities:

  • Provide live chat support in a friendly, timely, and effective manner
  • Keep our knowledge base and service up-to-date and running strong by documenting issues, bugs, and improvements
  • Continuously improve the support workflow and process so that it can scale as the company grows
  • Collect and synthesize product feedback

Things that excite us:

  • Prior experience in a customer service role or a background in technical support
  • Excellent written communication
  • Strong analytical understanding of G Suite and Gmail
  • Interest in learning and explaining the minutiae of a product and systems that power it
  • A desire to grow and take on more responsibilities over time
  • Flexible schedule with the ability to work early morning or evening hours

New Vancouver Office!

Streak's first distributed engineering office

Success

 at Streak

Work with great people, solve hard problems for our customers

We’re committed to you

We are all about building a fantastic culture and a diverse team

Excellent benefits

More than just matching tech giants, we care about benefits that our team actually love

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Success hiring process

1

Apply

hear back within 2 days

We personally look over every applicant and respond to everyone no matter what.

2

Intro call

hear back within 24 hours

30 minute call for us to get to know each other and make sure there’s high level alignment for what we’re both looking for.

3

Take home exercise

A short take home exercise so we can assess your writing skills and ability to explain complex concepts.

4

Onsite interview

hear back within 3 days

Full day of comprehensive interviews with multiple team members and plenty of time to ask questions about the company and team.

5

Receive offer & get to know the team

30 minutes with the founders to chat about the offer, benefits, and any questions you have. Afterwards, get dinner or drinks with the team so you can better visualize working at Streak.