Customer Support

FULL TIME | SAN FRANCISCO, CA

Customer Support

FUll time | San francisco, ca

The Junior Support Lead will own the relationship between our self-serve community and Streak. They’re responsible for troubleshooting technical issues, fixing basic account needs, and leaving our users with a warm feeling about Streak. The ideal candidate will figure out how to automate and make their workflow more efficient over time.

Responsibilities:

  • Provide email support to our free and paid users in a friendly, timely and effective manner
  • Improve our knowledge base and service level by documenting issues, bugs and improvements
  • Process - how can you make job more efficient (streamline and scale workflow and process)
  • Respond to and catalog product feedback

Requirements:

  • At least 1 year of experience in a customer-facing role at a SaaS company
  • Customer service background
  • Flexible schedule to cover morning or early evening hours
  • Excellent written communication, patience and empathy
  • Strong Excel knowledge and analytical skills
  • Looking to grow and take on more responsibility over time

Success

 at Streak

Work with great people, solve hard problems, and delight our users

We’re committed to you

We are all about building a fantastic culture and a diverse team.

Excellent benefits

Matching the tech giants in how we take care of our employees

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Success hiring process

1

Apply

hear back within 2 days

We personally look over every applicant and respond to everyone no matter what.

2

Intro call

hear back within 24 hours

60 minute call for us to get to know each other and make sure there’s high level alignment for what we’re both looking for.

3

Onsite interview

hear back within 3 days

Full day of comprehensive interviews with multiple team members and plenty of time to ask questions about the company and team.

4

Receive offer & get to know the team

30 minutes with the founders to chat about the offer, benefits, and any questions you have. Afterwords, get dinner or drinks with the team so you can better visualize working at Streak.

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